{"id":85,"date":"2008-09-12T15:47:20","date_gmt":"2008-09-12T19:47:20","guid":{"rendered":"https:\/\/joyfullyjobless.com\/blog\/?p=85"},"modified":"2008-09-12T19:43:41","modified_gmt":"2008-09-12T23:43:41","slug":"in-business-to-annoy","status":"publish","type":"post","link":"https:\/\/joyfullyjobless.com\/blog\/2008\/09\/in-business-to-annoy\/","title":{"rendered":"In business to annoy?"},"content":{"rendered":"

They\u2019re baaaaaack! Those annoying Internet flashing banner ads that disappeared for a while have returned with a vengeance. They make my eyes cross and my head ache. They do not<\/em> make me think, \u201cOh, that looks interesting. I\u2019d better check it out and see what I\u2019m missing.\u201d Same goes for local tv ads that are broadcast at twice the volume of regular programming. And do you know anyone who adores automated phone systems?<\/p>\n

Also rating high on my Annoyance Index is my local supermarket. I only shop there for a few things that the delightful Trader Joe\u2019s can\u2019t supply. A few months ago, I noticed something strange was happening at my neighborhood Von\u2019s. Perhaps they hired a customer service consultant who advised them to be more helpful. Or maybe their manager came up with a plan to endear the store to their waning customer base. It\u2019s not working. Under this new policy, I can be browsing quietly in the store\u2014and then am startled when an employee swoops out of nowhere to ask me if I need help. Scaring the daylights out of me is not their worst offense, however.\u00a0<\/p>\n

The other day I dropped in to pick up a few items. After I\u2019d paid for them, I was asked, \u201cDo you need help out with that?\u201d What I had just purchased was a bouquet of flowers, a bottle of ketchup and an onion. An automatic question like that doesn\u2019t make me feel like they want to be helpful; it tells me they\u2019re not paying attention. Or, perhaps, they are implying that anyone as aged and frail as I am, shouldn\u2019t be trusted getting to their car with such a load.<\/p>\n

In Fromm and Schlesinger\u2019s The Real Heroes of Business<\/strong><\/em>, they say, \u201cIf you want to know how to give great service, find people who do it and watch them.\u201d\u00a0 If you want to know how to avoid<\/em> giving great service, watch people who annoy you. (By the way, there are lots more of the latter than the former.) Then decide which you want as your role model.<\/p>\n


\n<\/em><\/p>\n

Person without a smiling face must not open a shop. ~ Chinese Proverb<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

They\u2019re baaaaaack! Those annoying Internet flashing banner ads that disappeared for a while have returned with a vengeance. They make my eyes cross and my head ache. They do not make me think, \u201cOh, that looks interesting. I\u2019d better check it out and see what I\u2019m missing.\u201d Same goes for local tv ads that are…<\/p>\n

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